Frequently Asked Questions

All items in your meal are refrigerated, so they will be cold when you pick them up. Be sure to allow time for reheating the dishes before your meal. Many of our dishes can be reheated right in the packaging while others require a separate pot or pan.

Orders can be canceled up to 48 hours before your scheduled pickup time. Log in to your Amazon.com account and click My Orders. Go to Your Local Store Orders page and select “Need help with this order?” to cancel. Unfortunately, we can't offer refunds for orders canceled less than 48 hours before the scheduled pickup date and time or for orders that are not picked up.

Reheating instructions for your order can be found in your confirmation email or can be viewed here.

Vegan items are labeled on our menu. To view product details, go to Your Local Store Orders page and navigate to the order you’d like to view. Nutritional information for items in your order can be found under the ingredients section on the product pages. Keep in mind that all of our dishes are prepared in kitchens that process ingredients which may contain allergens such as milk, eggs, fish, shellfish, nuts and gluten, as well as other allergens. We are not able to accommodate guests with food allergies or modify dishes to meet special dietary needs. Instead, check out our grocery aisles for packaged products that meet your needs.

Some menu items are made from ingredients that do not typically contain gluten, like vegetables. However, all our dishes are prepared in kitchens that use ingredients containing gluten, as well as other allergens. We are not able to accommodate guests with severe allergies or modify dishes to meet special dietary needs.

Keep hot foods between 140°F and 165°F until serving time. Cold food should be held at 40°F or colder.

Make sure there are plenty of serving utensils to help your guests serve themselves without mixing foods from different dishes.

The absolute maximum time for leaving prepared foods at room temperature is 2 hours—including time for preparation, serving and eating. Discard any perishable foods left at room temperature for longer than 2 hours.

You can place an order by heading to Amazon.com.

To change your pickup date/time, go to your Local Store Orders page under Your Orders. Navigate to the order you would like to update and select “Track or view your order”. You can update your pickup time and date by selecting Edit under Pickup Address. Be sure to confirm your selection to save your new pickup time.

Orders set to be picked up in less than 48 hours are not able to be modified.

Items cannot be removed from your order once the order has been placed. If you would like to remove items from your order, please cancel your order and place a new order with the desired items. You can cancel your order by selecting “Need help with this order” on your order page.

To add items to your order, go to Your Local Store Orders page and select the order you’d like to modify. Orders set to be picked up in less than 48hrs are not able to be modified.

We’ll hold your order until the store closes. When you’re on your way, let us know by checking in via the Amazon app. You will be charged for any order that isn't picked up.

Prices are in local currency and exclude applicable taxes and fees. Prices shown on our website are the online prices for the items at the time you access our website and place your order.

These prices may: (i) vary from current prices in store; (ii) exclude any discounts, promotion or offers currently available in store; and (ii) vary from in store prices at the time of pickup.

Prices online are subject to change at any time without notice. In the event a product is listed at an incorrect price due to typographical, electronic or other errors, we reserve the right to refuse or cancel the order (or any part thereof) regardless of any order confirmation.

We are unable to accept food stamps and any third-party coupons (printed or digital) for online orders. Promotions, discounts and/or offers available in-store may not be available for online orders.

Orders must be made a minimum of 48 hours ahead of pickup date and time.

Any order not canceled 48+ hours prior to scheduled pickup time will be charged in full.

All orders placed online are subject to our acceptance. Your receipt of an order confirmation does not constitute our acceptance of your order or an offer to sell. We reserve the right at any time after receipt of your order to accept or decline the order without liability to you or anyone else.

Please refer to our FAQ for cancellations, modifications or refunds for your order.

Items sold by weight will be processed in store. The total at checkout is an estimated total. When you pick up your order in store, you will be charged for the actual weight of the item you receive.

Default weight charges: Orders that are not cancelled within 48 hours and not picked up will default to be charged at the average weight the item is sold for.

Payment for all catering orders placed through Whole Foods Market or Whole Foods Market on Amazon will be processed by Amazon.

A credit card is required for online orders and a temporary charge will be automatically placed on your credit card.

If your order does not include any variable weight items and you complete your purchase online, you will be charged the total at checkout. If your order includes variable weight items, you will be charged the price for the actual weight of the item you receive at pickup. The total at pickup may differ from the estimated total for your online reservation to reflect variable weight items, items requested by you that are not found online, any items on sale in store on the day of pickup and any substitutions.

Items on our catering menus can vary by location and are subject to supply availability.

Any special diet and nutritional information we provide is for educational purposes only. Actual product packaging and materials may contain additional and/or different ingredients, nutritional or proper usage information than the information displayed on our website.

You should not rely solely on the information displayed on our website and you should always read labels, warnings and directions prior to using or consuming a product. For additional information about a product, please contact the manufacturer.

The information provided on our website should not be relied upon to make health-related decisions. Whole Foods Market and our product manufacturers, distributors and suppliers do not assume any liability for inaccuracies, misstatements or omissions.

All information is encrypted and transmitted using a Secure Sockets Layer (SSL) protocol.

Please refer to our Privacy Notice for information about how we collect, use and share our customers’ personal information.