We're here to help. FAQ: Amazon at Whole Foods Market

1. Exclusive savings and deals. Prime members get an extra 10% off sale items (excluding alcohol) plus special deals on seasonal favorites. Learn more.
2. Grocery delivery or pickup. Prime members can shop Whole Foods Market on Amazon.com for convenient 2-hour delivery and free 1-hour pickup in select U.S. cities.
3. Shopping with Alexa. In cities eligible for delivery of Whole Foods Market groceries, Prime members can find out about exclusive weekly deals and ask Alexa to add items to their Whole Foods Market cart. When you're ready to check out, go to the Amazon app or Amazon.com/Wholefoods, review your grocery items and schedule a delivery.
4. 5% back at Whole Foods Market. Earn 5% back every time you shop with Prime Visa or Prime Store Card and an eligible U.S. Prime membership. In-Store Code required for Store Card purchases. Amazon Visa cardmembers earn 3% back. Learn more about Prime Visa and Prime Store Card.

Prime members can take advantage of exclusive savings and deals by identifying their membership through the following ways in-store:

• Whole Foods Market app: Make sure you have the latest version of the Whole Foods Market app, sign in with your Amazon account, then scan the In-Store Code in the app at the register.
• Amazon shopping app: Open the Amazon Shopping app and select In-Store Code underneath the Search Bar on the home screen, then scan the In-Store Code at the register.
• Amazon Associated Payment Card: Pay with a payment card linked to your Amazon Prime account to automatically apply savings.
• Phone Number: Provide the verified mobile phone number associated with your Amazon Prime account during checkout. You’ll need to verify your phone number in the Whole Foods Market app to activate your savings at checkout.
• Amazon One: Once signed up, you can hover your palm over the Amazon One device to pay. Prime savings will automatically be applied when you associate Amazon One with your account. Visit one.amazon.com to sign up online or sign up in-store to make payments more convenient and even faster. Available at all Whole Foods Market stores.

Detailed information on your store’s pickup process will be included in your order reminder email 72 hours prior to your scheduled pickup.

For pickup orders placed on Whole Foods Market on Amazon.com, some locations offer curbside options. See amazon.com/wholefoods for details.

Please contact Amazon Customer Service for questions about your Prime membership, Whole Foods Market grocery delivery, Amazon gift cards or using rewards on amazon.com .

1. Start your return at Amazon’s Online Return Center.
2. Select your favorite Whole Foods Market as the drop-off location. If you don’t see your preferred store as an option, your item or delivery ZIP code may not be eligible for return at Whole Foods Market.
3. Check your email — you’ll receive a QR code from Amazon that will be scanned when you drop off your package.
4. Bring your item to the Whole Foods Market you selected — no need to bring the original shipping box — and locate the return drop-off point either at the Customer Service desk or Pickup & Return kiosk.
5. Show your QR code to the Whole Foods Market team member or Amazon associate. They’ll take it from there — from the packing to the labeling to the shipping, all at no cost to you.

First, make sure you have the latest version of the Whole Foods Market app installed. If the In-Store Code is not displayed on the In-Store Code tab, contact our Customer Care Team by calling . You can also access your In-Store Code with the Amazon shopping app.

As described in the Whole Foods Market Privacy Notice , if you pay at a Whole Foods Market store with a payment card that is saved as a payment method in your Amazon account or you otherwise identify as an Amazon accountholder at checkout (e.g., by scanning the designated QR code, entering the phone number associated with your Amazon account on the customer-facing display at checkout, or paying using an Amazon One account that is linked to your Amazon.com account), then your Whole Foods Market transaction will be linked to your Amazon account, which will result in any Prime savings being applied to the transaction and a digital receipt for the transaction being shown on the Amazon “ Your Orders ” page.

If you do not want digital receipts for your Whole Foods Market in-store purchases to appear in your Amazon account, then you should follow these steps when checking out: (i) do not scan the QR code in the Amazon/WFM mobile apps or enter your phone number at checkout, (ii) do not pay with an Amazon One account that is linked to your Amazon.com account, and (iii) if your transaction is being linked as a result of paying with a payment card that is saved as a payment method in your Amazon account , then either opt out of such linkage by following the instructions on the customer-facing screen at checkout or pay with a payment card that is not saved as a payment method in your Amazon account . The opt-out selection on the customer-facing screen at checkout will apply only to the current transaction and must be selected for each transaction for which you wish to opt out.

Please note that if you take these steps, then any Prime savings will not be applied to the transaction.

It is likely the case that someone has linked their Whole Foods Market transaction to your Amazon account to receive Prime savings at a Whole Foods Market store either by (i) paying with a payment card that is saved as a payment method in your Amazon account (e.g., if you’ve ever bought something on behalf of a friend or family member using your Amazon account and entered their payment card so that they are charged for it); or (ii) entering the phone number associated with your Amazon account at checkout.

If you wish to prevent this from occurring in the future, you can take these steps:

• For the payment card use case, you can check to see if there is a payment card saved in your Amazon account that another person may be using at a Whole Foods Market store; if so, you can remove it by selecting the card and clicking the “Edit” link that appears to the right of the card image and then selecting “Remove from wallet” from the pop-up screen that appears. Please note that removing a payment card from your Amazon account will mean that you also will no longer automatically receive Prime savings as a result of using that payment card at a Whole Foods Market store.

· For the phone number use case, you can stop allowing the phone number associated with your Amazon account to be used to receive Prime savings at Whole Foods Market stores by following these steps:

o Open the Whole Foods Market app (available for download on the App Store for Apple and the Google Play store for Android)

o Click on the Account icon in the top right corner (it looks like the outline of a person)

o Select “Use my mobile number” from the menu

o Switch off the toggle switch next to “Use my mobile number at checkout”

o Once you make that selection you should see “Your mobile number has been unlinked” directly under that toggle switch

Please note that taking this action will mean that you also will no longer receive Prime savings as a result of entering that phone number at checkout.

1. Start your return online at Zappos

2. Select your preferred Whole Foods Market as the drop-off location. If you don’t see your preferred store as an option, your item or delivery ZIP code may not be eligible for return at Whole Foods Market.

3. Check your email — you’ll receive a QR code from Zappos that will be scanned when you drop off your package.

4. Bring your item in its original manufacturer's packaging (i.e. shoe boxes or clothing bags) to the Whole Foods Market you selected — no need to bring the original shipping box — and locate the return drop-off point either at the Customer Service desk or Pickup & Return kiosk.

5. Show your QR code to the Whole Foods Market team member or Amazon associate. They’ll take it from there — from the packing to the labeling to the shipping, all at no cost to you.

Visit amazon.com/wfmvisa to learn more about the Prime Visa and its benefits and amazon.com/storecard to learn more about Prime Store Card.

The Whole Foods Market design is only available to Prime Visa cardmembers. Learn more and apply at amazon.com/wfmvisa .
New applicants can select the design in the application, and current Prime Visa cardmembers can request the Whole Foods Market design by calling Chase Customer Support.

For questions regarding Prime Visa or Amazon Visa credit card rewards, fees, billing or payment, or card issues, please contact Chase directly at 1-888-247-4080. For questions regarding Prime Store Card, contact Synchrony at 1-866-634-8379.

You can now pay with your In-Store Code in addition to activating your Prime savings at a Whole Foods Market store near you. Simply open your Whole Foods Market or Amazon shopping app and navigate to the In-Store Code. From there, review your selected payment method and scan at checkout. The team member will confirm how you would like to pay.

Payment with your in store code is available at staffed and self checkout lanes in a Whole Foods Market location near you. If the store accepts payment through the In-Store Code, confirm you have a supported payment method set for your In-Store Code. If you still have questions, please contact Amazon Customer Service at Amazon.com.

Most major credit and debit cards can be used with your In-Store Code. Gift Cards, EBT, eWIC cannot be used with the In-Store Code at Whole Foods Market locations. Prime Store Card and Amazon Store Card are only accepted with In-Store Code.

Prime members who scan the In-Store Code at checkout can pay and receive applicable Prime savings. If you prefer to scan you In-Store Code for Prime savings only, the team member at checkout will ask you to confirm your preferred payment method, and you can then proceed to use an alternative payment method.

We offer grocery delivery exclusively to Prime members in select ZIP codes, with orders delivered to you within a two-hour delivery window. Click here for more information. Alternatively, Whole Foods Market Shipping is our extended catalog of non-perishable selection available through Amazon shipping nationwide. Free two-day Prime shipping is available based on your location.

No. The exclusive savings for Prime members is limited to in-store, pickup or delivery orders. Shipped orders are exempt from the additional Prime savings benefit. Prime customers in eligible locations will receive free two-day shipping for their shipped orders.

Visit the Orders page within your Account on wholefoodsmarket.com or app to get support on your order. Click “View or manage on Amazon” to be shown support options.

Order confirmation, tracking and all other types of order support for shipped orders is managed by Amazon. To get support on your order, visit the Orders page within your account on wholefoodsmarket.com or app. Click “View or manage on Amazon” to be shown support options.

At this time, Whole Foods Market stores in Canada do not accept Prime benefits.